Shipping Policy – Penis-Plugs.com
At Penis-Plugs.com, we aim to make every delivery fast, secure, and private. Whether you’re based in Australia or ordering from overseas, we offer global shipping from our Sydney-based warehouse. Our priority is ensuring your order arrives discreetly and on time, with clear tracking and reliable customer support.
Same-Day Order Processing
All in-stock orders placed before 12:00 PM AEST (Sydney time) on standard business days are generally processed and dispatched on the same day. Orders placed after this time will be processed the next business day.
Please note that public holidays, weekends, or high-volume periods may affect dispatch times. If your order includes any special verification or flagged billing issues, we may contact you prior to shipping.
Free and Flat Rate Shipping
We offer free standard shipping worldwide for all orders over US$200. This is applied automatically at checkout and includes tracking and discreet packaging.
For orders under US$200:
- Within Australia: US$9.95 flat rate
- Outside Australia:
- US$9.95 for orders weighing up to 0.399 kg
- US$17.95 for orders between 0.4 kg and 2 kg
Shipping rates are calculated based on total package weight and destination. You will see final charges at checkout before confirming your purchase.
PO Boxes and Parcel Collect
We ship to P.O. boxes, G.P.O. boxes, and Parcel Collect addresses using Australia Post. These services may take slightly longer, especially in rural or remote regions. Additional handling time should be expected.
Shipping Times
Delivery times are estimates based on your location and chosen carrier. Shipping time refers to the duration from when the order is dispatched—not when the order is placed.
1. Metro Areas (Australia)
- Orders processed before 12pm are usually shipped same day
- Estimated delivery: 1–6 business days
- Larger packages may take an additional 1–2 business days
If no one is available at the time of delivery, you may receive a second delivery attempt or a notice to collect from the local depot.
2. Rural and Regional Areas (Australia)
- Orders placed before 12pm are generally shipped same or next business day
- Delivery time: 3–6 business days for parcels under 2kg
- Heavier packages may take up to 8 business days
Missed deliveries may require pickup from your nearest Australia Post location.
3. International Shipping
We ship globally with reliable international carriers. Transit times vary based on region:
- Delivery timeframe: 6–30 business days
- We offer tracking on all orders
- Delays may occur due to customs or local postal services
If your local postal service cannot deliver the package directly, you may be asked to collect it from a nearby depot or facility.
Important Shipping Information
Please take note of the following policies regarding all orders:
- Delivery dates are estimates only. Actual arrival times depend on regional carrier performance and external conditions.
- Orders may arrive in separate shipments if items are stored in different warehouse zones.
- Products marked as special order or out-of-stock may affect delivery times and dispatch scheduling.
- Cut-off times for same-day shipping are Monday–Friday at 12pm AEST, excluding weekends and public holidays.
- Once your order has shipped, you will receive a confirmation email with a tracking link. Please allow time for the tracking number to activate, especially if received before 6pm.
Discreet Shipping & Packaging
All orders are packaged plainly and without branding. There are no adult references, logos, or product names visible on the outside of any parcel. Your privacy is always respected. On your billing statement, your order will appear as RMV Management Pty Ltd, not Penis-Plugs.com.
Fraud Prevention and Verification
Due to the sensitive nature of our products and rising credit card fraud globally, all orders are subject to internal verification. In some cases, we may contact you via email or phone to confirm your order details before shipping.
If any issues arise during the payment or verification process, our customer service team will reach out directly.
Questions or Concerns?
If you have questions about shipping options, tracking, or delivery issues, please contact us at info@penis-plugs.com. We’re here to ensure your order arrives safely, discreetly, and on time.