Refund & Returns Policy – Penis-Plugs.com
At Penis-Plugs.com, we are committed to providing our customers with high-quality products and a safe, discreet shopping experience. Because we sell intimate and hygiene-sensitive items, we have strict protocols in place to ensure that every product you receive is brand new, unused, and has never been handled inappropriately.
This policy outlines how returns and refunds are managed on our site, in full compliance with
Australian Consumer Law. Please read carefully before making your purchase.
14-Day Return Period for Faulty or Incorrect Items
We offer a
14-day return policy for defective or incorrect items. This return window begins on the day you receive your order. You must contact us within 14 days to be eligible for a return or refund under the conditions outlined below.
Returns are accepted for the following reasons only:
- You received a product that is faulty or defective
- You received an item not as described on our website
- You received the wrong size (in limited approved instances)
Returns for
change of mind,
incorrect product selection, or
personal preference will not be accepted. This is a strict hygiene policy to protect all customers and is supported by legal guidelines for the sale of adult products in Australia.
Health & Safety Regulations
Due to the intimate nature of our products,
we do not resell returned items under any circumstances. This applies even if the product has only been opened and not used. We are committed to ensuring that every customer receives a completely new and untouched product.
We enforce this policy to protect your health, safety, and peace of mind.
Return Eligibility Criteria
To qualify for a refund or replacement:
- The item must be unopened, unused, and still in its original packaging
- All tags and labels must remain intact
- You must provide proof of purchase (receipt or order confirmation)
- You must contact us within 14 days of receiving your item
We reserve the right to deny a return request if the item fails to meet these conditions.
How to Start a Return
To request a return or refund, please email
info@penis-plugs.com. Include your:
- Full name
- Order number
- Description of the issue
- Photos (if the product is damaged or incorrect)
Once your request is reviewed and approved, we will send return instructions, including where to send the item and how to package it securely.
Important: Do not send items back without prior approval. Unauthorised returns will not be accepted.
Return Shipping Costs
All return shipping and insurance costs are the responsibility of the customer, unless the return is due to our error (e.g., a defective product or incorrect shipment).
We recommend using
registered or trackable shipping. Penis-Plugs.com is not responsible for returns lost in transit.
Damaged, Incorrect, or Faulty Items
Please inspect your package upon delivery. If your product is:
- Broken
- Incorrect
- Missing components
- Not functioning as intended
Email us immediately at
info@penis-plugs.com. We’ll investigate the issue and offer a suitable resolution, which may include a refund, exchange, or store credit.
Items That Cannot Be Returned
We do not accept returns on the following:
- Products returned due to change of mind
- Any item that has been opened or used
- Products without original packaging
- Sale or clearance items
- Gift cards or store credit vouchers
If you have questions about whether your product is eligible for return, please contact us before opening it.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If your return is approved, a refund will be issued to your
original payment method within
7 business days.
Please allow time for your bank or credit card company to process the transaction. If it has been more than 7 business days since refund approval and you haven’t received your funds, contact us at
info@penis-plugs.com.
Questions?
Our team is here to help. If you have questions about this policy or a specific return issue, contact us at any time. We’re committed to resolving genuine problems with fairness and discretion.
Penis-Plugs.com – Australia’s discreet source for high-quality urethral toys. Your privacy, health, and satisfaction are always our priority.
https://penis-plugs.com/shipping-policy/
