PENISPLUGS RETURNS POLICY
We have a 14 day return policy, which means you have 14 days after receiving your item to request a refund for any defective products.
Returns and exchanges are only available for faulty items, goods not as described, or in some instances, for incorrect sizing.
Due to health and safety regulations, penis-plugs.com cannot resell any returned or exchanged products.
This policy is in place to prioritise your well-being and ensure that you receive the highest standard of hygiene and quality in all products.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase. We do not issue refunds for change of mind or incorrect choice.
Under Australian Consumer Law, we are not obliged to accept returns for “incorrect choice” or “change of mind” so please choose your products carefully.
Any freight and insurance costs to return the item to us are at your expense. This includes the liability for any lost freight – send via registered post.
To start a return, you can contact us via our contact form or by emailing info@penis-plugs.com.
If your return request is accepted, we will provide you with all instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@penis-plugs.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for any products that have change of mind, damaged products, or for products that have been used or do not have their original packaging.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 7 business days have passed since we’ve approved your return, please contact us at info@penis-plugs.com.