We’re here to help with any questions you may have about our products, your order, delivery, or returns. At Penis-Plugs.com, we take pride in offering friendly, knowledgeable, and discreet customer service. Whether you’re a first-time shopper or a returning customer, your satisfaction is our top priority.
Have a question before you buy? Need help choosing the right size? Waiting on an order update? Contact us and we’ll get back to you as soon as possible.
You can contact us directly by email at:
Email: info@penis-plugs.com
We aim to respond to all inquiries within 24 business hours. For urgent questions, please include your order number and any relevant details in your message so we can assist you faster.
If you’ve already placed an order and need support, we’re here to help. Whether your item hasn’t arrived, your tracking hasn’t updated, or you received the wrong item, we’ll work with you to fix the issue quickly.
Please include the following when contacting us:
Our warehouse operates out of Sydney, Australia. While we are an online-only store, all orders are packed and shipped from our local facility. We do not offer in-person sales or pickups to protect your privacy and comply with health and safety regulations.
We understand the sensitive nature of the products we sell. Every message sent to us is treated confidentially, and no identifying product names or adult terms will ever be used in our communication or packaging. Your privacy and trust are central to our business.
Need product advice, support with a return, or have a general inquiry—we’re ready to assist with discretion and care. Contact us at info@penis-plugs.com and we’ll take care of the rest.
Receive free standard shipping within Australia on all orders above $200
We ship worldwide with fast dispatch from our Sydney location to you.
We ship same day on all in-stock orders placed before 12pm AEST!
We pride ourselves on offer the highest level of customer support and service!
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